Customer Experience

Customer Service as a Differentiator for Digital Marketing

In the same way that you want your website to be useful, fast and informative, your customer service representatives should provide that kind of experience. Are they accurately answering all of the customer’s questions? If they don’t have the answer to a question, do they offer to find the answer and quickly follow up (and actually follow up)? Are they finding alternative options for the customer if you can’t meet their initial request?

By Jessica Schwingendorf

Feb 28, 2017

Company Culture

What Motivates Our Team?

Weare often asked what our team’s largest motivators are that push them to do well for our clients, so, we gathered up a few of our team members and asked them. Here are a few of their answers.

By Beth Shockley

Feb 22, 2017


Paid Search Trends to Look for in 2017

Each year sees new developments in digital marketing, and at their core these changes are driven by the goal of improving relevancy and usefulness for users.

By Anne Hart

Jan 27, 2017


SEO Trends to Look for in 2017

Digital marketing is ever-changing, and it's what makes SEO so challenging and rewarding. While there are key changes each year, some of the familiar ones are being emphasized now more than ever: mobile responsiveness, voice search and user experience. Both B2B and B2C digital marketers need to respond quickly to these trends if they haven’t already.

By Jessica Schwingendorf

Jan 24, 2017