Customer Experience

Customer Service as a Differentiator for Digital Marketing

In the same way that you want your website to be useful, fast and informative, your customer service representatives should provide that kind of experience. Are they accurately answering all of the customer’s questions? If they don’t have the answer to a question, do they offer to find the answer and quickly follow up (and actually follow up)? Are they finding alternative options for the customer if you can’t meet their initial request?

By Jessica Schwingendorf

Feb 28, 2017

Company Culture

What Motivates Our Team?

Weare often asked what our team’s largest motivators are that push them to do well for our clients, so, we gathered up a few of our team members and asked them. Here are a few of their answers.

By Beth Shockley

Feb 22, 2017